This Privacy Policy explains how VELDWAG (PTY) LTD (“VeldWag”, “we”, “us”) may collect, use, store and protect personal information when you visit our website, contact us, use our communications channels, or use VeldWag products and services as they become available.
1. Information we may collect
Depending on how you interact with VeldWag, we may process:
- contact information such as your name, email address and telephone number;
- messages, enquiries and support communications you send to us;
- business, farm or operational information you choose to provide;
- technical information reasonably generated when our website or services are used, such as basic device, log or security data; and
- where you communicate with VeldWag through third-party platforms such as WhatsApp or Meta services, identifiers and message content required to provide that communication service.
2. How we use information
We use personal information only for legitimate business purposes, including responding to enquiries, providing and improving services, operating and securing our systems, maintaining customer or user records, complying with legal obligations, and communicating information that you have requested.
3. Sharing and service providers
We do not sell personal information. We may use trusted service providers to host, operate, secure or support our website and services, or to provide communications and infrastructure. Those providers may process information only as necessary for those services and subject to applicable contractual and legal safeguards.
4. WhatsApp and Meta platform data
Where VeldWag uses the WhatsApp Business Platform or other Meta platform services, data may be processed through Meta’s infrastructure in accordance with Meta’s applicable terms and privacy practices. VeldWag will process platform data only for the purposes required to provide the requested VeldWag service, maintain security, support users, and comply with law.
5. Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide services, resolve disputes, maintain security and audit records, or comply with legal requirements. Information that is no longer required will be deleted, de-identified or securely archived where appropriate.
6. Security
We take reasonable technical and organisational measures to protect information against loss, misuse, unauthorised access, alteration and disclosure. No electronic system can be guaranteed to be completely secure.
7. Your rights
Subject to applicable law, including South Africa’s Protection of Personal Information Act (POPIA), you may request access to, correction of, or deletion of personal information that we hold about you. You may also object to certain processing or withdraw consent where processing is based on consent.
8. Data deletion requests
You can request deletion of data associated with your interaction with VeldWag by following the instructions on our Data Deletion page or by emailing info@veldwag.africa.
9. Contact
VELDWAG (PTY) LTD
Registration No. 2026/771180/07
Klerksdorp, North West, South Africa
Email: info@veldwag.africa