If you have interacted with VeldWag through our website, email, WhatsApp, Meta services or another VeldWag service, you may request deletion of personal data associated with that interaction, subject to legal and legitimate retention requirements.
How to submit a request
Email info@veldwag.africa with the subject line “VeldWag Data Deletion Request”.
Please include enough information for us to identify the relevant data, such as the name, email address or telephone number used when you interacted with VeldWag. Do not send passwords, PINs or other authentication secrets.
Verification
For security, we may need to verify that the requester is entitled to request deletion of the relevant data. We will only request information reasonably necessary for verification.
What happens next
Once a valid request is verified, we will identify the personal data covered by the request and delete or de-identify it where required and reasonably possible. Some information may need to be retained for legal, security, fraud-prevention, accounting, audit or dispute-resolution purposes.
Meta or WhatsApp data
If the request concerns an interaction through a Meta or WhatsApp integration operated by VeldWag, please identify the relevant phone number or account used. VeldWag will delete data under its control in accordance with applicable law and platform requirements. Data held independently by Meta or another third-party provider may also be subject to that provider’s own privacy and deletion processes.
Contact
VELDWAG (PTY) LTD
Registration No. 2026/771180/07
Email: info@veldwag.africa